Help centre Families Coaches Support

Littles Baby Tracker

Help for families and coaches

Site Tools


features:33_offline_cache_and_app_updates

Using the app with a weak connection and keeping it updated

The mobile app can keep some recently viewed information available during a weak connection, save certain new family activities for later, and install safe app-content updates in the background.

Who this guide is for

Families and coaches using the mobile app, especially when the connection is slow, unavailable, or unreliable.

View recently loaded information

If refreshing recent family or activity information fails, the app may show a saved copy from this device.

For a read-only request that takes too long, the app first tries that request one more time automatically. It does not automatically repeat edits, deletes or other changes.

Look for Showing cached data. This means the information may not include the latest changes.

  1. Continue reading the available information if it is useful.
  2. Use Retry when your connection returns.
  3. Treat the refreshed online version as the current record.

Only recent saved information is available, and it is removed after a limited time. Signing in as another user does not show the previous user's saved information.

Save a new family activity without a reliable connection

Family users may be able to save a new activity for their own household when a connection attempt fails.

  1. Complete the new activity as usual.
  2. Keep the app open until it confirms Saved on this phone. Waiting to sync or a similar waiting state.
  3. Reconnect to the internet.
  4. Let the app retry automatically, or use the available retry control.
  5. Check that the activity appears in the refreshed history.

The app protects against creating the same activity twice when a connection drops during saving.

If Your entry has not been saved yet appears, the phone could not protect a local copy. Keep the app open: it retries local saving automatically, even while sign-in recovery or connectivity is unavailable. The circular-arrow button retries saving on the phone immediately. Only a later saved/waiting-to-sync confirmation means the entry is stored on this phone.

The app also keeps a backup copy of that entry on the phone and finishes the save by itself the next time the app opens with working storage, so closing or reopening the app no longer loses it. When the phone's app storage stops responding, the app restarts the screen by itself when it safely can, which brings working storage back; it waits until you are not typing and until your entry has a backup copy first. If it cannot, a banner at the top says that storage on this phone stopped responding and offers Restart screen. Tapping it restarts the screen straight away, unless you have typed something that is not saved yet (save it or clear it first) or a save is still being secured (wait a moment, then tap again). Entries already saved on the phone are kept when the screen restarts. Signing out while entries are waiting still discards them, and an entry can still be lost if the phone cannot store even the backup copy. This recovery behavior requires the corresponding mobile-web update; it does not require a new native wrapper.

Review an activity that needs attention

An activity may stop retrying when important details or permissions have changed, or when it has waited too long.

  1. Open the saved-activity notice.
  2. Review the reason shown.
  3. Choose Retry after correcting the problem.
  4. Choose Review to inspect the activity before deciding.
  5. Choose Discard only when you no longer want to save it.

Discarding a stopped-timer activity also prevents that old timer from returning.

Offline limits

Offline support is deliberately limited.

  • It can show some recently viewed family and activity information.
  • It can queue eligible new activities created by a family for its own household.
  • It does not queue edits, deletions, account changes, or general file uploads.
  • Many screens still require an internet connection.
  • Coaches cannot queue client activities for offline saving.
  • Access errors are not replaced by old saved data.

If you sign out while activities are waiting to sync, the app warns that they will be discarded. Finish syncing first whenever possible.

Start the mobile app while offline

After the mobile app has successfully opened and installed its content at least once, it can usually start using that saved version while offline.

Wrapper 4.15.4 and later open compatible saved app content before checking for updates. A slow update check therefore does not hold the saved app behind the loading screen. This behavior requires that native phone-app version; an app-content update alone does not add it to an older wrapper.

On a first launch with no connection and no saved app version, the app cannot finish starting. Connect to the internet and try again.

When there is no saved app version, the app must download one before it can open, and a busy or temporarily unavailable content service can interrupt that download. The app now repeats the download a few times on its own before showing the recovery screen, and once that screen appears it keeps trying again for about a minute and a half before it waits for you. Try again always works immediately and restarts that automatic run. This requires phone-app version 4.15.10 or later; it is not added by an app-content update alone.

After installing a phone-app update that changes how iPhone content is loaded, open the app online once. The update preserves supported unsent activities, timers and support drafts before switching to the new local content area, but it deliberately does not copy sign-in credentials. You may therefore be asked to sign in once after that update. If only an older incompatible app-content version is saved, reconnect so the wrapper can install a compatible version.

If a background app-content update fails, the previous working version remains available where possible.

Install an app-content update

Some updates are downloaded safely in the background and do not require an App Store or Google Play visit.

  1. When Update appears on the family or coach home screen, finish any unsaved work.
  2. Select Update.
  3. The app waits for saved activities, timers, account-session changes and other critical local work before restarting. If those changes are still being saved, it keeps the current version open and asks you to try again in a moment.
  4. Wait while the app restarts into the new version.

If restarting fails, the app tries to return to the previous version. If neither version can start immediately, use Try again on the recovery screen. Include the displayed support code when contacting support.

Install a phone-app update

Larger updates require a new version of the installed iOS or Android app.

  1. Follow the update message shown on the home screen.
  2. Confirm that you want to open the App Store or Google Play.
  3. Install the update there.
  4. Return to Littles Baby Tracker.

A recommended update can usually be postponed. Install a required update as soon as possible because older versions may no longer support current features.

Native wrapper 4.15.0 and later serve verified app content directly inside the WebView instead of starting a separate local content server. This does not change the normal family or coach workflow, and it removes a source of local startup failures.

Recover after returning to the app

The same native fix waits until the app is active before rebuilding a screen that iOS discarded in the background. Returning to the app can briefly show the loading cover. If the screen repeatedly stops responding, the app offers Restart instead of continually restarting itself.

If something goes wrong

  • If saved information may be old, reconnect and use Retry before making decisions from it.
  • If a queued activity will not sync, open its notice and follow the reason-specific guidance.
  • If your device cannot safely retain a queued activity, keep the details elsewhere and retry online.
  • If the app will not start offline, connect once so it can install a working version.
  • If an update will not restart, use Try again. Closing and reopening the app remains a fallback if the recovery control cannot complete.
  • If Unable to open this screen appears, use Restart. If the problem continues and the screen shows a support code, include that code when contacting support; it identifies the safe technical incident without including your page details or sign-in tokens.
  • If the store does not open, search for Littles Baby Tracker directly in the App Store or Google Play.