Your family caseload is the main place for managing current coach–family relationships. It includes accepted families, pending invitations, support dates, support status, team labels and shortcuts to family work.

This guide is for subscribed coaches managing families in the coach portal or mobile coach workspace.

• Search for a family, baby, email address or team label.
• Filter and sort your current list.
• Review active, paused, not-started and expired support.
• Change support dates.
• Pause or resume support.
• Assign a saved team label.
• Extend expired support or end the coach relationship.
• Open family view, session prep, activity review or messaging when available.

• Active — support is running and you can work normally within your permissions.
• Paused — support is temporarily paused, but the family remains current and records remain available.
• Not started — no support start date has been set yet; set or review its dates. You can still open the family's records before support starts.
• Expired — the assignment still exists, but protected family records are unavailable until support is extended.
• Revoked or ended — the relationship has ended and records are no longer available.

Paused and revoked are very different. A pause is temporary. Revocation ends the assignment and cannot be undone.

1. Open Families or the mobile coach dashboard.
2. Search or apply a status or team-label filter.
3. Sort the list if needed.
4. Choose a current family to see its available actions.

In the coach portal, families are shown in pages. Pending invitations appear separately from accepted families.

On the mobile coach dashboard, use the All, Active, Not started and Paused buttons to show families with one support status. Each button shows how many families match, the buttons combine with your search, team label and sort order, and the app remembers your choice on that device. See Coach dashboard and practice insights.

To add or rename team labels, see Practice settings and team labels.

1. Open the family's support controls.
2. Choose the support start and/or end date.
3. Check that the end is not before the start.
4. Save the change.

To reactivate expired support, choose an end date in the future.

Support must have a start date and an end date before it can be paused, so a Not started family cannot be paused yet.

1. Open the family's support controls.
2. Choose the pause action.
3. When support should continue, choose resume.

Resuming extends the end date by the amount of time support was paused, preserving the intended active support period.

Expired families appear in the expired-family area rather than ordinary active cards.

1. Open the expired-family list.
2. Use Search expired families to find a family by name when the list is long.
3. Choose a future end date to extend support, or choose to revoke the assignment.
4. Confirm your decision.

Family records, session prep, private notes, alerts and messaging remain unavailable until a valid extension succeeds.

Revocation is permanent for that assignment. After confirmation, the family leaves your current workspace and you lose record access. If you need to work together again, send a new invitation and let the family accept it.

• All-time analytics may count former families, but there is no former-family directory.
• Opening family view can clear the general “new activity” marker for that family.
• The general activity marker and the notification bell use separate read states; clearing one does not necessarily clear the other.
• When support ends or an assignment is revoked, the family is told that its seven-day Premium grace period has started. A second subscription notice appears after that period only if no other Premium source has taken over.
• Your available actions depend on your practice membership, subscription and permissions.

• If no families appear, check pending invitations or invite a family.
• If a search returns nothing, clear the filters and try again.
• If a date or status change fails, the previous saved state remains in place; retry the change.
• If an expired family remains locked after an extension, refresh and confirm that the new end date is in the future.
• If you try to restore a revoked assignment, the product will direct you to send a new invitation instead.

• Connect a family with a coach
• Messaging between families and coaches
• Viewing the app as a family
• Session prep and coach reports
• Family activity alerts for coaches
• Practice settings and team labels