Subscriptions unlock premium features such as Analysis. Families can subscribe through the mobile app or receive sponsored access from a coach. Coaches manage their own client-sharing plan in the coach portal.

• Families buying, restoring or managing premium access.
• Families whose premium access is provided by a coach.
• Coaches starting or managing a practice subscription.
• The platform owner reviewing coach and family acquisition.

You can continue to use Family Home, baby profiles, activity histories and all seven care trackers without premium. Features marked as premium, including Analysis, become unavailable when access ends.

1. Open Subscription or Access from the family menu.
2. Review the monthly and yearly choices.
3. Select a plan and continue through the Apple App Store or Google Play purchase screen.
4. Wait for the app to confirm that premium is active before leaving the screen.

The store shows the final local price and whether a trial is available to your store account. Those store details take precedence over any general price shown in the app.

A real purchase must be completed in the supported phone app. A normal web browser may show plans, but it cannot complete or verify a mobile-store purchase.

Use Restore purchase when you already subscribed with the current store account but premium is not shown in the app.

1. Make sure the phone is signed in to the Apple or Google account used for the purchase.
2. Open the family subscription screen.
3. Choose Restore purchase and wait for verification.

If no active purchase is found, check the store account and subscription status before trying again.

Open the store-management option from the subscription screen. Apple or Google controls renewals and cancellations; cancelling in the store normally keeps access active until the paid period ends.

Connecting to a coach does not automatically cancel a family store subscription. See Connect a family with a coach.

An eligible coach invitation can include premium access for the supported family. The family access screen shows where premium access comes from and any relevant end date.

When normal coach support ends, coach access ends immediately but the family usually receives a seven-day premium grace period. Tracking stays available during and after the grace period. The family can choose a direct plan to keep premium features.

If the coach's billing or practice access becomes inactive, sponsored premium features may also become unavailable.

1. Sign in to the coach web portal and open Subscription.
2. Review the available monthly, six-month and yearly choices.
3. Choose a plan and complete the secure checkout.
4. Return to the portal and wait for the active status to appear.

If checkout was started but not finished, the portal may offer a way to return to it. Active subscribers can use the billing portal to manage payment details and subscriptions.

The coach mobile screen shows status and sends you to the web portal for billing. Coach billing is not completed inside the mobile app.

Open the coach subscription area, choose the cancellation option and confirm. When cancellation is scheduled for the end of the billing period, the screen shows how long access continues and that it will not renew.

Open Revenue in the owner portal and find Acquisition. Use Coaches or Families to switch the graph between the two audiences. Use Days, Months or Quarters to choose the time scale:

• Days shows the last 30 UTC days;
• Months shows the last 12 UTC months; and
• Quarters shows the last 8 UTC calendar quarters.

The lines accumulate people from the start of the selected window. They show:

• Registration only — the person registered but no production subscription has been recorded for them; and
• Subscription — the person has started a production subscription at some point, even if it was later cancelled; and
• Active + trialing — the dashed green line is the subset of subscribed people whose production subscription is currently active or trialing.

Hover over a point to see the exact day, month or quarter and its cumulative Registration only, Subscription and Active or trialing totals. The same information is available by moving keyboard focus to a point.

The totals above the graph show registrations, registration-only users and subscription conversion within the selected window. Active + trialing is already included in Subscription, so do not add the two figures together. Coach manual access and all sandbox/test subscriptions are excluded. A family store trial counts as starting a subscription. This is a registration-cohort view, so a later subscription moves that person from the registration-only line to the subscription line at the day, month or quarter when they originally registered; it is not a cash-received report. For a migrated account, the period comes from the registration/import date stored by the platform and may not be the person's original legacy-app signup date.

• Purchase was cancelled: no premium access is created; you can start again later.
• Payment completed but premium is missing: keep the app online, reopen the subscription screen and use Restore purchase if needed.
• Store products do not load: check your connection and try again in the supported phone app.
• Coach checkout is incomplete: use the return-to-checkout option if shown, or begin a new attempt from the coach portal.
• Access unexpectedly ended: check whether the direct subscription, coach relationship or practice billing is still active.

• Connect a family with a coach
• Track daily activities
• View Analysis and trends
• Family caseload and support