Getting-started guides are short published PDF guides that help new family and coach users learn the app.

• Families who want the family getting-started guide.
• Coaches who want either the coach guide or the family guide for client-support purposes.
• New users who see the guide suggested automatically on their home screen.

1. Open the family or coach menu.
2. Choose the getting-started section.
3. Wait for the published guide to load.
4. Read the pages in the built-in PDF viewer.
5. Use the back control to return to the previous area.

An announcement may also link directly to the appropriate getting-started guide.

1. Open Getting started in the coach portal.
2. Choose the coach guide or family guide.
3. Read the PDF in the portal viewer.

Coaches can view the family guide to understand what their clients see. They cannot publish or replace guides from the coach portal.

The app may suggest a getting-started guide on the family or coach home screen during the first few weeks after an account is created.

• The suggestion appears only when a suitable published guide is available.
• Dismissing it normally prevents it from opening automatically again for that account and guide type on the same device.
• A coach who also uses a personal family tracker may receive separate coach and family suggestions.
• You can still open the guide from the menu after dismissing the suggestion.

• Family users can view only the family guide.
• Coaches can view both the coach and family guides.
• Only published guides are available.
• The viewer needs a connection when first opening the PDF.
• Access to a guide file is temporary. Leaving a guide open for a long time may require you to reopen it.
• Dismissal of the automatic suggestion is stored on the device, so it may appear again on another device or after browser data is cleared.

• If the app says the guide is unavailable, it may not have been published yet.
• If the PDF fails to load, check your connection, close the guide, and open it again.
• If an older open guide stops loading pages, reopen it to refresh access.
• If the automatic suggestion reappears, your device may not have retained its previous dismissal.
• If a family account tries to open the coach guide, return to the family guide instead.

• Create an account and sign in
• Announcements and notification banners
• FAQs, feedback and support
• Photos, PDFs and private files