The coach dashboard brings together your current families, support status and practice-level insights. Use it to see who may need attention and to understand broad patterns across your work.

This guide is for coaches. The mobile coach workspace focuses on day-to-day family work, while the coach portal provides more detailed practice insights.

From the mobile coach workspace, you can:

• see current families and their support status;
• see each little one's current age beside their name on the family card;
• view today's logged sleep and each child's running sleep timer;
• notice recent or unseen activity;
• search, filter and sort your family list; and
• open family view, session prep or messaging when available.

From the coach portal, you can:

• choose a reporting period;
• compare current, active, new and worked-with family counts;
• open a metric to see how it is calculated; and
• review broad profile and age-group charts.

On a phone-width screen, the portal keeps the first three available areas in the bottom navigation. Choose More (the three-dot button) to open the remaining areas, then choose the page you need. The menu closes after you choose an area or tap outside it.

On coach Home, find the family's card. The sleep timer panel shows each sleeping child's name, elapsed time and start time. If twins or siblings are asleep together, their timers appear in separate rows in the same panel. You do not need to switch children to see both timers.

One running timer uses one row. When a timer stops, its row disappears after the dashboard refreshes; other running timers remain visible. With no running timers the panel says Not running. Use Refresh assigned families if you need to check the latest state. Not available means the sleep summary was not supplied.

1. Open the coach dashboard or full family list.
2. Search by family, baby or team label.
3. Use the status or team-label filters to narrow the list.
4. Sort the results if needed.
5. Choose a family to open the appropriate coach action.

On coach Home, the All, Active, Not started and Paused buttons below the sort menu show only the families with that support status. The number on each button shows how many families you would see if you chose it, taking your current search and team label into account. It can be 0, and All always equals Active + Not started + Paused. Expired families are not included; they stay behind the Expired button.

The status buttons work together with search, the team label and the sort order. For example, choose Active and sort by Support ends to see families with running support in the order their support ends. Choose Not started to see families whose support has no start date yet. The count above the cards shows how many of your current clients match, such as “4 of 26 current clients”, and No matching clients appears when none do.

The app remembers the status you chose on that device, just like the sort order, so it is still selected when you come back to Home, for example after viewing a family. Choose All to see every current family again.

The summary distinguishes families active now from the wider current list. Paused or not-yet-started families can still be current even though they are not active today.

The age beside a baby's name is worked out from the birthday in that baby's profile and updates as time passes. Very young babies are shown in days or weeks, children under two in months, and older children in years and remaining months.

1. Open the dashboard in the coach portal.
2. Choose Past 30 days, a calendar month, all time, or a custom range.
3. Review the main cards.
4. Open a card to read How it is calculated and see any family detail you are allowed to view.

The main figures mean:

• Current — families on your current list today, including paused and not-yet-started support.
• Active — families whose support was active at some point in the chosen period.
• New — families whose support started in the chosen period.
• Worked with — the total number of families you have supported over time.

Changing the date range affects Active and New, but not the Current figure.

The profile area can show broad patterns such as feeding method, co-sleeping, child gender and age groups. You can switch between current families and all-family totals where that option is offered.

Feeding-method patterns use breastfeeding and bottles containing breast milk or formula. Water and juice bottles remain available in the family's bottle records, but they are not treated as milk feeds in these coach figures.

These figures describe the data available in the product. They are not medical conclusions or proof that one action caused an outcome.

• Historical totals may include former families, but their names and records are not shown.
• An age group needs at least three families before its averages or family detail are displayed.
• No data means there was not enough suitable information. It does not mean a value of zero.
• Only activity recorded during the relevant coach support period contributes to the coach's figures.

• If the page is loading, wait for the selected period to finish refreshing.
• If a range fails to load, retry it; do not rely on figures left from another range.
• If an average is missing, the group may be too small or may not contain enough logged data.
• If mobile refresh times out, stay in the coach workspace and try refresh again.

• Family caseload and support
• Session prep and coach reports
• Family activity alerts for coaches